RETURN AND EXCHANGE POLICY https://bg.dimashealthy.com/
MultiNutra Ltd. follows the standards for return and cancellation of orders established by the Bulgarian Consumer Protection Commission. Each customer can return the order received by him, according to our return and exchange policy. Each order placed in the online store https://bg.dimashealthy.com/ can be replaced or returned within 14 days, starting from the date of delivery by courier to the customer, under the following conditions and steps:
1) PRODUCT REPLACEMENT
If you wish to replace a product from your delivered order, do the following:
• Contact us at one of the contacts listed:
by phone: 0882523322 or e-mail: hello@dimashealthy.com, to specify the most convenient method for you to replace the purchased item;
• After we receive the shipment and make sure that the commercial form of the goods has been preserved, we will send you the new shipment with the products you want;
• When a customer wants to replace a product with another one that is more expensive than the one they are returning, https://bg.dimashealthy.com/ deducts the amount initially paid by the customer for the product/s and informs the customer of the amount of the final surcharge.
• The cost of courier services in both directions during the exchange is at the expense of the Customer.
2) RETURNING A PRODUCT
You need to send an email to: hello@dimashealthy.com, stating that you wish to return an item (or all items) from the order, by filling in the following:
• Your order number (you will find it in the order confirmation email)
• Reason for returning the goods
• Indicate that you wish to receive a refund from us
• Indicate the bank account number and account holder to whom the amount will be refunded
The transport costs (courier fees) of a returned order are borne by you. After we receive the shipment, we will contact you to confirm its receipt, as well as that the goods are in a preserved condition that allows us to accept it back.
Important! In case you return a shipment after examination and testing by the courier, the cost of the courier service for returning to us is at your expense.
3) REFUND
After we receive the returned goods from you, we will refund the amount within the following period:
• within 5 working days you will receive your money back by bank transfer to the bank account you specified.
4) LATE REPLACEMENTS
In case of emergency situations and discovered defects, you can replace a selected item within a longer than standard period. These cases will be considered by the MultiNutra OOD team individually and will be implemented outside the policy stated here.
5) DAMAGED GOODS
When exchanging or returning goods purchased from the online store https://bg.dimashealthy.com/ , the following requirements must be observed:
• The goods must NOT have damaged packaging;
• The goods must NOT have torn or missing labels;
• The goods must NOT be scratched or damaged in any way;
• The goods must NOT be used;
• The goods must NOT be dirty;
• The goods must NOT have missing parts;
MultiNutra Ltd. reserves the right to refuse to accept the customer’s return of the goods without notice, provided that an item returned by the customer does not meet the aforementioned requirements.